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Terms and Conditions
Effective Date: 30 October 2025
These Terms and Conditions (“Terms”) are issued by Keyvenor OÜ, registry code 17292521, registered address: Tornimäe 7, Kesklinna linnaosa, Tallinn, 10145, Estonia (“Company”, “we”, “our”).
By accessing or purchasing from this Website (https://meshoria.com), you agree to be bound by these Terms.
1. Definitions
“Website” – meshoria.com or any associated domain operated by the Company.
“Products” – digital goods including 3D models, textures, animations, and related assets.
“User/You” – any individual or entity accessing or purchasing Products via the Website.
“Order” – a request by the User to acquire Products under these Terms.
“Account” – a user profile created on the Website to purchase Products.
2. Website Access and Availability
We aim to ensure uninterrupted Website operation but do not guarantee constant availability. Access may be limited for maintenance, technical updates, or force majeure. We may suspend or terminate access if you violate these Terms or applicable laws.
3. Acceptance of Terms
By using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Website immediately.
4. User Account and Security
Users may be required to create an Account to purchase Products. You must provide accurate and up-to-date information. You are responsible for safeguarding credentials and for any actions under your Account.
We may suspend or delete Accounts containing false data, engaging in fraud, or violating these Terms.
5. Acceptable Use
You agree not to use the Website or Products for unlawful or prohibited purposes, including:
- Infringing intellectual property rights;
- Uploading malware, spam, or harmful code;
- Circumventing licensing systems or sharing content unlawfully;
- Accessing the Website from jurisdictions under international sanctions (including Russia, Belarus, Iran, Syria, North Korea);
- Attempting unauthorized access to Company systems.
6. Payments & PSD2 Compliance
All prices are listed in euros (EUR) unless otherwise stated. VAT and applicable fees are displayed at checkout. Payments are processed securely through licensed PSPs in accordance with PSD2 (Directive (EU) 2015/2366).
Strong Customer Authentication (SCA) may be required by your payment provider.
We do not store full payment card details. Fraudulent or suspicious transactions may be subject to KYC verification or blocked under AMLD6 compliance.
7. Delivery of Products
Products are delivered electronically after successful payment. Delivery is deemed complete once the download link or license key is provided. You are responsible for maintaining access and backups of purchased Products.
8. License Grant
We grant a limited, non-exclusive, non-transferable license to use the purchased Products for lawful purposes. Redistribution, resale, sublicensing, or claiming authorship is prohibited.
9. Refunds and Returns
Refunds are governed by our Refund & Return Policy available at: https://meshoria.com/return-refund-policy.
If you are an EU consumer, you may cancel your Order within 14 days unless you requested immediate access to the digital content. By initiating a download, you expressly waive your withdrawal right under Directive 2011/83/EU.
10. Chargebacks & Dispute Resolution
Chargebacks should not be initiated without first contacting support@meshoria.com. Unjustified chargebacks may lead to account suspension.
We cooperate with banks and PSPs to resolve disputes under PSD2 and applicable card scheme rules. Users can also access the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
11. AML / KYC & Fraud Prevention
To comply with the 6th EU Anti-Money Laundering Directive (AMLD6) and EU sanctions, we may perform user verification (KYC), transaction review, or hold funds pending identity confirmation.
We may report suspicious activity to financial institutions and competent authorities as required by law.
12. Intellectual Property
All Website content, including text, designs, models, and code, is owned or licensed by Keyvenor OÜ. Unauthorized copying, resale, or modification is strictly prohibited.
13. Data Protection & GDPR
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR). Please refer to our Privacy Policy and Cookie Policy for full details.
We maintain data minimization, encryption, and retention controls compliant with GDPR and ePrivacy Directive.
14. Limitation of Liability
The Website and Products are provided “as is.” To the extent permitted by law, our liability is limited to the amount paid for the Product.
We are not liable for indirect, incidental, or consequential damages or for losses resulting from misuse, third-party actions, or technical issues.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Estonia. Any disputes shall be resolved in the courts of Estonia, unless mandatory consumer protection laws grant you rights in your country of residence.
16. Amendments
We may revise these Terms from time to time. Updated versions will be published on the Website with a new effective date. Continued use of the Website constitutes acceptance of the updated Terms.
17. Contact
For inquiries related to these Terms, please contact:
Keyvenor OÜ
Address: Tornimäe 7, Kesklinna linnaosa, Tallinn, 10145, Estonia
Email: support@meshoria.com